Edgar Cervantes / Android Authority For decades, I grew up in a Verizon household. As I became an adult, I experimented with other carriers on the postpaid and prepaid side, but ultimately returned to Verizon a little over half a decade ago. In that time, I’ve rarely ever needed to deal with customer service as … Read More “In 2026, can you get good customer service from the big carriers?” »
T-Mobile teamed up with Starlink for its T-Satellite service, which brings satellite connectivity to any modern smartphone. The company has since announced a new 5G business plan that uses Starlink for backup internet connectivity. But what about the prospect of a Starlink MVNO? T-Mobile CEO Srinivasan Gopalan poured cold water on the prospect of a … Read More “T-Mobile just killed your hopes for this MVNO dream team” »
Edgar Cervantes / Android Authority TL;DR Helium Mobile has discontinued its Zero Plan, which previously offered limited data, texts, and minutes for free. Existing Zero Plan users are reportedly being transitioned to the paid Air plan for their next billing cycle unless they cancel. The company also recently ended its legacy $5 and $20 plans, … Read More “Helium Mobile discontinues its completely free Zero Plan” »
Edgar Cervantes / Android Authority TL;DR Metro by T-Mobile quietly upgraded its top-tier plan over the weekend. Previously, users were capped to 70GB of premium data before it dropped to a lower priority, but now there is no firm cap at all. The top-tier plan is now an even better value, but keep in mind … Read More “Metro by T-Mobile finally offers unlimited premium data” »
Joe Maring / Android Authority TL;DR T-Mobile says its T-Force support team is still staffed by human employees. The issue was raised after a Redditor reported being asked about their experience with a “virtual agent” in a survey. No explanation has been provided for why the user might have been asked this survey question. AI … Read More “T-Mobile insists T-Force support team is still human, not AI” »
Joe Maring / Android Authority TL;DR It seems a small number of T-Mobile customers with very old legacy plans are starting to see some forced plan changes. The plans impacted didn’t see changes or price increases last year, and actual price increases and changes vary. It appears these changes are targeting plans that existed long … Read More “T-Mobile reportedly forcing some legacy customers over to different plans” »
