Joe Maring / Android Authority TL;DR T-Mobile says its T-Force support team is still staffed by human employees. The issue was raised after a Redditor reported being asked about their experience with a “virtual agent” in a survey. No explanation has been provided for why the user might have been asked this survey question. AI … Read More “T-Mobile insists T-Force support team is still human, not AI” »
Tag: T-Mobile
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Joe Maring / Android Authority TL;DR It seems a small number of T-Mobile customers with very old legacy plans are starting to see some forced plan changes. The plans impacted didn’t see changes or price increases last year, and actual price increases and changes vary. It appears these changes are targeting plans that existed long … Read More “T-Mobile reportedly forcing some legacy customers over to different plans” »