Tag: Verizon

Are the big 3 carriers teaming up to stop Starlink? It looks like it

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Are the big 3 carriers teaming up to stop Starlink? It looks like it
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Edgar Cervantes / Android Authority According to Verizon, the effort would pool satellite spectrum resources across all three networks, enabling a more consistent experience when using satellite backup. One name conspicuously absent from the announcement: Starlink. The timing is interesting. For context, Starlink and T-Mobile’s T-Satellite exclusivity agreement is set to expire this summer. That … Read More “Are the big 3 carriers teaming up to stop Starlink? It looks like it” »

This Verizon user owed $400, but the carrier made an unexpected move

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This Verizon user owed 0, but the carrier made an unexpected move
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Edgar Cervantes / Android Authority TL;DR A Verizon subscriber said the company restored their service and offered to clear the user’s outstanding $400 bill. The user simply had to pay the following month’s carrier bill to get a clean slate. This doesn’t seem to be an isolated case, but you shouldn’t expect Verizon to do … Read More “This Verizon user owed $400, but the carrier made an unexpected move” »

Report suggests wireless customer satisfaction is at an all-time high

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Report suggests wireless customer satisfaction is at an all-time high
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Edgar Cervantes / Android Authority TL;DR A new survey from ASCI indicates that after years of decline, the wireless industry’s customer satisfaction scores seem to be turning around. The improvement is more noticeable on the prepaid end of the market, but even postpaid brands have seen increased scores. In addition to the wireless market, ASCI … Read More “Report suggests wireless customer satisfaction is at an all-time high” »

AT&T, T-Mobile, and Verizon are teaming up to tackle dead zones

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AT&T, T-Mobile, and Verizon are teaming up to tackle dead zones
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Edgar Cervantes / Android Authority TL;DR AT&T, T-Mobile, and Verizon plan to form a joint venture focused on direct-to-device satellite connectivity. The goal is to reduce US dead zones and improve backup connectivity during emergencies or natural disasters. The plan is still only an agreement in principle, with no confirmed launch timeline yet. We’re required … Read More “AT&T, T-Mobile, and Verizon are teaming up to tackle dead zones” »

Verizon quietly updates its most expensive plan, raising the price

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Verizon quietly updates its most expensive plan, raising the price
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Joe Maring / Android Authority TL;DR Verizon has quietly updated its Unlimited Ultimate plan, raising the price by about $5. The new plan is largely the same as before, though it does add Verizon Family Plus and Identity Secure as free perks. For most users, we’d recommend sticking with your existing plan, unless you really … Read More “Verizon quietly updates its most expensive plan, raising the price” »

Is Verizon down for you? You’re not alone (Update: Service restored)

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Is Verizon down for you? You’re not alone (Update: Service restored)
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Update: May 5, 2026 (3:11 PM ET): A Verizon spokesperson has confirmed to Android Authority that the fiber cuts impacting wireless service have been repaired and service is back online. Update: May 5, 2026 (11:59 AM ET): A Verizon spokesperson has confirmed in a statement to Android Authority that fiber cuts in Western Pennsylvania are … Read More “Is Verizon down for you? You’re not alone (Update: Service restored)” »

FCC proposes stronger KYC rules to end spam calls

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FCC proposes stronger KYC rules to end spam calls
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Dhruv Bhutani / Android Authority TL;DR The FCC is implementing stricter KYC rules for telecom service providers. Carriers may be penalized based on the number of spam calls originating from their networks. It is also cracking down on foreign manufacturers utilizing loopholes to sell equipment in the US. Spam calls are a bane of our … Read More “FCC proposes stronger KYC rules to end spam calls” »

Straight Talk’s already mixed customer service may be getting worse

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Straight Talk’s already mixed customer service may be getting worse
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Edgar Cervantes / Android Authority TL;DR According to several redditors, Walmart is phasing out the use of Straight Talk reps in store. Going forward that means the best sales and promotions will likely only be found via Straight Talk’s website. You’ll still be able to activate Straight Talk devices but using third-party partners, which means … Read More “Straight Talk’s already mixed customer service may be getting worse” »

In 2026, can you get good customer service from the big carriers?

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In 2026, can you get good customer service from the big carriers?
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Edgar Cervantes / Android Authority For decades, I grew up in a Verizon household. As I became an adult, I experimented with other carriers on the postpaid and prepaid side, but ultimately returned to Verizon a little over half a decade ago. In that time, I’ve rarely ever needed to deal with customer service as … Read More “In 2026, can you get good customer service from the big carriers?” »

This Verizon scam turns trusted app alerts into a $1,500 trap

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This Verizon scam turns trusted app alerts into a ,500 trap
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Edgar Cervantes / Android Authority TL;DR Scammers have found a way to trigger push notifications through the official My Verizon app. Attackers use the promise of a massive discount and a “free” device to lower your guard and gain account access. The victim received a $1,500 iPad Pro (13-inch, 256GB) and was charged a small … Read More “This Verizon scam turns trusted app alerts into a $1,500 trap” »