Joe Maring / Android Authority
TL;DR
- Perplexity users complained about hitting weekly advanced AI usage limits much faster despite reduced activity.
- The company confirmed it altered limits for accounts tied to promotional codes to combat fraud and unauthorized resales.
- Perplexity is working to clarify limits for affected users and will help anyone who believes they are impacted in error.
A Perplexity spokesperson shared the following statement with us:
Some users are seeing different usage limits because their accounts are tied to promotional-code offers, and we’ve had to adjust enforcement due to fraud and unauthorized resale of those codes, including cases where people may have unknowingly purchased invalid codes from third parties. We’re working to make the applicable limits clearer for affected users and will continue helping anyone who believes they were impacted in error, while continuing to enforce our terms against abuse.
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As the statement notes, Perplexity has adjusted enforcement of usage limits due to fraud and unauthorized resale of promotional codes. Thankfully, the company notes that it is working to make the applicable limits clearer for affected users. If you feel you are impacted in error, you should contact Perplexity’s customer support.
We’ve asked Perplexity which promotional codes are affected, and we’ll update the article once we have more details from the company.
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Frequently Asked Questions
Perplexity confirmed it altered limits for accounts tied to promotional codes to combat fraud and unauthorized resale.
People may have unknowingly purchased invalid codes from third parties, according to the company's spokesperson.
The company says it is working to make the applicable limits clearer and will help anyone who believes they were impacted in error.
Contact Perplexity's customer support if you feel you were impacted in error.
