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Back in 2016, Google updated Android’s phone app to warn users about spam calls. We have seen various iterations of this and other similar features, but the problem still persists. Now the FCC wants to attack the root of the issue by strengthening the existing “Know-Your-Customer” (KYC) rules.
The FCC is asking for comments on more stringent verification for new and renewing customers. This may include requiring that customers provide their name, address, a government ID and alternative phone numbers.
Additionally, the Commission is looking for feedback on how to punish carriers who violate KYC rules based on the number of illegal calls they let through. The goal is to “ensure that penalties are in line with the harm caused by callers.”
Google is using AI to try and fight spam calls
The FCC already requires that carriers know their customers and drop any customers who use their networks for spam calls or other illegal activities. However, carriers have been neglecting their duties.
Preventing spammers from getting phone lines is only part of a holistic solution – the FCC wants carriers to block any spam calls that they detect. Also, it wants carriers to give people more information about who is calling them so that people can better protect themselves. This is done with features like STIR/SHAKEN.
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