The Government Digital Service (GDS) has appointed Adyen, the global financial technology platform of choice for leading businesses, as the new payment services provider (PSP) for non-Crown card payments and pay by bank services.
GOV.UK Pay, the government’s online payment service built by GDS, enables public sector organisations to take payments quickly, securely and accessibly. Since launching in 2016, GOV.UK Pay has processed more than £9 billion through over 135 million transactions for services across central and local government.
The new agreement will see public sector organizations, including local councils, armed forces and police, transition from Stripe to Adyen for their GOV.UK Pay processing.
The appointment follows a competitive procurement process and marks the next phase in GOV.UK Pay’s plans to modernise public sector payments and introduce additional payment methods, including pay by bank capabilities.
By moving onto Adyen’s unified financial technology platform, GOV.UK Pay will benefit from modern payments infrastructure built to support enterprise-scale transaction volumes, faster innovation cycles and evolving consumer payment preferences. Adyen’s architecture removes complexity associated with fragmented payment systems, enabling more secure and efficient operations.
As part of the transition, approximately 1,000 services will migrate onto Adyen’s platform, drawing on Adyen’s track record of migrating high-volume global businesses with continuity of service. GOV.UK Pay will manage the migration process directly with service teams to ensure continuity and minimise disruption for organisations and citizens making payments online.
“Public sector organisations are under growing pressure to deliver seamless digital experiences while maintaining trust, resilience and efficiency, which is why we are proud to partner with GOV.UK Pay,” said Nicole Olbe, Adyen’s UK&I Managing Director. “When citizens engage with public services to cover bills, pay fines or buy essential items, they need the process to be reliable and straightforward. We’re committed to helping modernise payments across the public sector and deliver user-friendly experiences at scale.”
The migration is expected to take place in phases, with no disruption or loss of functionality for paying users. GOV.UK Pay will remain responsible for managing supplier relationships, compliance and the technical infrastructure required to support services securely and efficiently.
More information for public sector organisations interested in learning more about GOV.UK Pay can visit the GOV.UK Pay roadmap or contact the GOV.UK Pay team directly. More information on Adyen is available here.
About GOV.UK Pay
GOV.UK Pay is the payments platform for the UK public sector used by more than 1,700 services in over 600 organisations across central and local government, the NHS, armed forces and police. It helps public sector organisations take payments quickly, securely and accessibly, while reducing the cost and complexity of them managing their payment services independently.
About Adyen
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with companies such as Meta, Uber, H&M, eBay, and Microsoft.
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Frequently Asked Questions
Adyen, appointed by the Government Digital Service after a competitive procurement.
Non-Crown card payments and pay-by-bank services for public sector organisations.
More than 9 billion pounds through over 135 million transactions since launching in 2016.
Stripe; around 1,000 services will migrate onto Adyen's platform.
